SHIPPING
Once bought your items will shipped within 1-3 working days. Depending on where you live parcels can take 1 up to 4 weeks to arrive. All domestic parcels are shipped by PostNL and international parcels via PostNLinternational before taken over by your local carrier. Once shipped the customer receives the track and trace code. Chloe's Cocoon is not responsible for any items being lost in shipment but please do contact us in case of any problems.
RETURNS
All the items are described and pictured as detailed and fully as possible. When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase. If you have sent your return via a carrier, we’ll process it after receiving it at our facilities and checking on the quality. Once the return has been made, we will send you an email with confirmation.
Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank. If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.